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Terms and Conditions That Protect Your Play

When you open an account with us, these terms tell you exactly how deposits via DANA, OVO, GoPay and QRIS work, how withdrawals are processed, and what we…

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rgopoker login Terms and Conditions That Protect Your Play
GET HELP WITH TERMS

How to Ask About Your Account Terms

If you have questions about how a specific term applies to your account, our support team in Semarang and across Indonesia can walk you through it. We answer inquiries during local business hours via live chat and email, and we keep a record of every conversation so you have proof of what we told you.

Team online

Live Chat

Open the chat icon in your account lobby during business hours and ask about any term that affects your play. Our team responds in real time and can pull up your account details to give you the exact answer.

Email Support

Send detailed questions about terms, account rules, or disputes to our support inbox. We reply within one business day with a full explanation and reference your account number so you have a paper trail.

Account Settings

Review the terms you agreed to when you signed up by logging into your account, heading to Settings, then Legal Docs. You can download a copy of the full terms as a PDF for your records.

HOW WE HANDLE YOUR TRUST

Security, Data and Your Account Rights

These terms spell out how we protect your data, how long we keep it, and what rights you have if something goes wrong.

Data Encryption

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels through encrypted channels so your payment information stays between you, us, and your bank. We don't store full card or account numbers on our servers.

Verification Before Withdrawal

Before we send money back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and check that the withdrawal matches your deposit history. This protects both your account and our platform from fraud.

Cookie and Tracking Policy

We use cookies to remember your login, track your gameplay for security checks, and understand how you use the platform. You can disable non-essential cookies in your browser, but login and security cookies must stay on for your account to work.

Data Retention

We keep your account data, transaction history and gameplay logs for seven years after your last active session, as required by local financial rules. After that, we anonymize or delete the records unless local law says we must keep them longer.

Request Your Data

You have the right to ask what personal information we hold about you. Email support with your request and account ID; we'll compile a copy of your data file within 30 days, free of charge.

Dispute and Appeal

If you believe we've violated these terms or made an error with your account, open a dispute ticket in Settings or email support with full details. We investigate within 14 days and respond with a decision and next steps.

Frequently Asked About Our Terms

If you violate our terms — such as using a fake account, depositing with someone else's payment method, or repeatedly breaching gameplay rules — we may suspend your account immediately. You'll lose access to your lobby, but any balance in your wallet remains yours; contact support to arrange a withdrawal.

Yes, we can update our terms, but we'll notify you by email at least 14 days before the change takes effect. If you don't agree with the new terms, you can close your account before the change and request a withdrawal of any remaining balance.

Your payment goes through your bank's secure connection, not ours. We never see your full payment details — only a confirmation that the deposit cleared. Once the funds hit your account, they're yours to play with, and you can withdraw them anytime under our withdrawal rules.

Minimum withdrawal is Rp 50,000 and the maximum in a single request is Rp 50,000,000. If you want to withdraw more, you can submit multiple requests. Withdrawals to DANA, OVO, GoPay and QRIS process within 1–3 business hours once verified.

Yes, the same terms apply whether you play on desktop, mobile browser, or our native app. When you log in, you agree to all terms regardless of the device. If you switch devices, your account balance and transaction history follow you — no separate accounts per device.

You can close your account anytime by going to Settings, then Account, then Close Account. You'll be asked to confirm, and any balance will be transferred to your linked payment method within 5 business days. Once closed, you can't reopen it for 30 days.

Access to specific games and betting limits depends on local law and may vary by region within Indonesia. When you open your account, the lobby shows only the games and limits available to you. Some high-limit tables or sportsbook markets may have additional account verification requirements.

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